Delivery & Returns

Delivery

UK STANDARD TRACKED DELIVERY

ergoPouch charge a flat rate delivery fee of £3.95 anywhere in the United Kingdom.

Delivery is free for orders over £65, excluding any Gift Voucher value you may have in your cart.

Physical goods/orders are shipped from the Wild Seven warehouse in Heather, Leicestershire and will be delivered by Evri courier.

You can track your order at any time using the EVRi tracking service. Deliveries are processed promptly* upon receipt of full payment.

Delivery time may take between 3 – 5 business days from the date of dispatch. Title in the goods passes to you when we have received payment. Our terms of payment are set out on the order page.

 

UK EXPRESS DELIVERY

ergoPouch charge a flat rate delivery fee of £6.95 anywhere in the United Kingdom.

Physical goods/orders are shipped from the Wild Seven warehouse in Heather, Leicestershire and will be delivered by Parcelforce courier. You can track your order at any time using the Parcelforce tracking service.

Deliveries are processed promptly* upon receipt of full payment.

Delivery time may take between 1 – 2 business days from the date of dispatch, depending on the delivery option.

Title in the goods passes to you when we have received payment.

Our terms of payment are set out on the order page.

*We aim to dispatch orders received by midday on the same day. If the order is placed on a non-business day we aim to dispatch it on the next business day.

Damaged or lost orders should be resolved with the courier company directly and we are not responsible for goods that are damaged in transit or not received.

Replacement of damaged or lost items is made at the discretion of ergopouch.co.uk.

Digital goods are delivered immediately to the email address provided by you upon order. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

Physical goods may be delivered by reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Title in the goods passes to you when we have received payment.  Our terms of payment are set out on the order page.

Customers outside of Australia with International shipping are restricted to 6 items per order. 

Delivery timeframes are subject to change. Please visit the Shipping and Returns page for updated information.  

 

Sales Periods

Delivery times during sale periods are slightly delayed due to the higher number of orders for our warehouse to process. Please allow an extra 3-5 business days to get your order packed and dispatched.

*During promotional sale periods, we cannot make any changes to your sale order once it's completed. We kindly request all customers check their details, including address, sizing, colors and contact details, before they complete checkout.  

Free Shipping

Free shipping is available within United Kingdom for orders totaling over £65 after any discounts or promotions have been applied, excluding Gift Vouchers.

 

Returns & Exchanges - UK 

For purchases from ergopouch.co.uk, we are happy to accept items back for an exchange or refund within 14 days of receipt provided they meet the following terms:

• Items must be returned unused and unwashed, in a sellable condition and the original packaging undamaged. 
• We do not accept returns or exchanges on Outlet page unless faulty. Outlet products are considered final sale. Faulty products will be replaced in the same style, print and TOG.
• We do not accept returns on Online Gift Vouchers  

 

To arrange your online exchange or return please complete the following steps; 


1. Download the ergoPouch Exchange & Return form 
2. Fill in your return details – you can fill this form in digitally on your computer or mobile, or print it. We encourage the digital option as being more environmentally friendly!
3. Email a completed copy of the form to cs@ergopouch.co.uk. Please make sure the form is legible.
4. You will receive a confirmation email from us with a returns authorisation number, and the address to send your return to
5. Refunds are granted provided the returned product(s) meets the conditions outlined above

Please note - we are unable to accept unsolicited returns

*During promotional sale periods, we cannot make any changes to your sale order once it's completed. We kindly request all customers check their details, including address, sizing, colors and contact details, before they complete checkout.  

Exchanges

Postage and handling is covered by the purchaser to send the item back. ergoPouch will then email you a code for use on our website to arrange your exchange. We do not accept returns or exchanges on Outlet page unless faulty. Outlet products are considered final sale. Faulty products will be replaced in the same style, print and TOG.

We do not accept returns on Online Gift Vouchers

We do not offer exchanges on international orders

Refunds

Postage and handling is covered by the purchaser to send the item back. Please note, we only refund the cost of goods excluding the original shipping charge. 

 

Faulty Items

Occasionally a faulty item may slip through our inspection fingers and end up in your hands. If your item arrived with a manufacturing fault, the team will happily help to arrange your replacement.  Please email Customer Service on cs@ergopouch.co.uk with the below details.   

1. A receipt or ergoPouch web sales number 
2. Details of the product (TOG, Size, Print)
3. Batch number (check the care instructions tag on the collar)
4. A photo of the item
5. Your postal address   

ergoPouch will cover all associated postage costs with exchanging faulty items.